Stephanie Jane BOOTH

Experience

2004-present: Blog and Social Media Consultant (self-employed)

One of the key people in French-speaking Switzerland regarding the blogging phenomenon at large, ranging from information to parents and teenagers to consulting work in local businesses.

2004-2006: Secondary Teacher, Collège du Cherrat (St-Prex)

Taught French, English, Maths to teenagers. Homeroom teacher.

2003-2004: Orange Communications, Customer Relations, Project Manager

Responsible for leading one of the main projects in Customer Relations (introduction of segment-based telephony routing).

2001-2003: Orange Communications, Customer Care, Application Specialist (part-time)

Gained good understanding of the Customer Care environment. Worked on different projects and tasks, often exceeding expectations.

• successfully managed re-organisation of the Customer Care shared drive (security and structure for 450 people, including maintenance)
• key participation in development of a service support web application (PHP&MySQL) and responsible for its administration
• responsable for Customer Care process quality control and publication
• currently responsible for a project aiming to implement an LMS (with E-learning) in Customer Care

2000: Orange Communications, Customer Care (temporary employment)

• Nov.-Dec. (Training Team): managed the conversion of PowerPoint training documents to HTML, using a PHP&CSS-based system
• Jul.-Oct. (Mobile Number Portability): reliably performed manual number transfers, contributing to reduce the backlog

1994: Clinical chemistry laboratory work (Dr. J. Stadler)

Successfully took over the lab workload, replacing the Doctor's assistant for one month during the summer (serology analysis).

1993-95: LINK Marketing AG, Phone Interviewer (part-time)

Worked regularly on the most demanding and important surveys , developing good interview technique and persuasion skills.

1990-99: Private tutor

Helped teenagers with difficulties at school in maths and science (up to 10 classes a week). Successfully used different teaching methods to motivate the students and overcome mental blocks and technical difficulties.

Computing

• Broad knowledge and good understanding of computer software in general. Quick adaptation to new environments. Natural ability and interest in extending my IT knowledge.
• In-depth knowledge of Microsoft Office (Word, Excel, Access, Project, Outlook...) Windows, and Windows applications in general. Very comfortable in OSX environment.
• Continuous contact with various programming languages (Pascal, Perl, PHP...). Experience in understanding and producing web applications and small programs.
• General knowledge of relational databases (SQL, design, implementation, maintenance).
• Working familiarity with Unix/Linux and server (including IIS) environments.

Internet

• Regular speaker and consultant on topics pertaining to weblogs and the social internet (schools, businesses, research contexts). Regularly interviewed by the local media.
• Extensive knowledge of HTML and CSS (handcoding), as well as issues relative to web design, usability, publishing and Internet communities. Good knowledge of PHP and MySQL.
• 2000-2003: key actor in the French-speaking web standards community: founder and editor-in-chief of pompage.net and the associated discussion list for web designers.
• Up-to-date with new web technologies and online community issues through the active maintenance of my bilingual personal site climbtothestars.org and participation in the online community, experimenting collaborative web applications like weblogs, wikis, social networking software, Second Life...
• In 2000, drove the launch of a users support web-site, implementing a strong collaboration within an online international team.

Qualifications

Professional Development

2002: Project Management

During a 3-day workshop delivered by Kepner-Tregoe for the Market Division of Orange, acquired (and experimented) tools and methods to ensure adequate planning and management of projects.

2002: Enterprise Process Management

Covered the principles of process management and mapping with the software Control over 2 days of training delivered by Nimbus Partners for Orange.

University Education

1996-2003: Arts

Bachelor of Arts degree (Licence ès Lettres) in French, Philosophy and History of Religions (including Hindi and Sanskrit), University of Lausanne.

1999-2000: One-year exchange spent at University of Pune, India
1999: Half Degree obtained with first-class results.

1993-96: Chemistry

Three years of Chemistry Studies, University of Lausanne (Faculty of Science)

Acquired solid scientific background and experience of scientific methods; produced regular reports on the accomplished laboratory work.

Languages

French: mother tongue (first-class writing skills)

English: excellent, written and spoken (bilingual)

German: good knowledge after 8 years of study (spoken, read and written). Minimal understanding of Swiss-German.

Hindi: good conversational knowledge, spoken and written

Other Interests

Judo

Particularly keen on rigorous and intensive training, black belt, competitions (1997: Bronze medal at the Swiss Championships).

Scouting and Camps

• 1992, 1993 and 1996: Formation as Monitor “Jeunesse et Sports 2” (Outdoor and Winter Activities).
• 1995: Formation as Monitor “Jeunesse et Sports 1” for Alpine Skiing
• 1993-1995: Key organiser of Winter Camps for youths during the Christmas holidays.
• 1991-1995: In charge of teenagers during 4 years. Restructured, organised and motivated the Leaders and the Unit. Doubled the number of scouts within a year.

Writing, Literature, and Arts

• Regular publications in French and English on my website. Short works of fiction, poetry, creative writing, essays...
• Kept Travel Notes to date on the Internet.
• Strong interest in literature and human science, particularly psychology, anthropology, animal behaviour.
• Attracted to visual arts: amateur photographer (planning to exhibit), cinema enthusiast.